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New Business Representative

Department: New Business
Reports to: AVP of New Business
Job Type: Full-Time
FLSA status: Non-Exempt

ELCO’s Expectations For All Employees

As an ELCO employee you will be responsible for understanding, practicing, and promoting ELCO’s Purpose Statement.

ELCO will cultivate, nurture, and enhance long standing relationships with insurance professionals and policyholders by being a trusted partner providing tailored solutions to achieve financial goals.

You will demonstrate the ability to provide outstanding customer service to both internal co-workers and external insurance professional and policyholders by modeling the following traits:

  • Reliability

  • Accountability

  • Knowledge of ELCO’s products

  • Ability to create and sustain positive connections with clients

  • Commitment towards continuous learning to ensure exemplary performance and high-quality work product

You will demonstrate an understanding that all successful organizations need for their employees to share pertinent information in a timely manner to the appropriate parties and constantly demonstrate that understanding.

Position Summary:

A New Business Representative requires a broad understanding and knowledge of ELCO’s products and services. This team member builds and maintains superior customer relationships by understanding and assessing the specific needs and customizing service to meet the expectations of our policy owners, producers and internal staff. This information is then used to process new life insurance and annuity contracts as well as the general servicing of our clients.

Job Responsibilities:

  • To provide prompt, courteous and accurate customer service including funding, suitability, regulatory issues, policy issuance, policy requirements, illustrations, and customer correspondence by phone, fax and email

  • To follow established operational procedures for processing applications, including transfers and 1035 exchanges

  • To verify that applications are compliant with state and federal regulations and evaluate that incoming documents for validity and completeness

  • Evaluates incoming documents for validity and completeness

  • Communicate tactfully with agents when additional or corrected information is necessary

  • Participate as a team member in problem resolution and projects supporting continuous process improvement

  • Assembly policies for delivery to producers upon completion of the new business process

  • Assist in peer development

  • Stay abreast of and adhere to ELCO processes and procedures, industry changes, federal and state legislation and regulations

  • Stay current with the provisions of new ELCO products

  • Conduct internal audits

  • Other duties as assigned to meet business needs

Success Factors:

  • Strong data entry and analytical skills

  • Superior customer service

  • Ability to manage time, organize priorities and multitask with daily interruption

  • Exceptional phone and problem-solving skills

  • Can express yourself clearly, precisely and professionally both verbally and in writing

  • Attention to detail is crucial

  • Ability to grasp and retain new information

  • Self-motivated, strong work ethic and a positive attitude

  • Flexible and adaptable to rapidly changing priorities and ability to handle confidential information appropriately

  • Ability to take direction and provide feedback

  • To be compassionate, reliable and able to process new information

  • Ability to work independently, set priorities, handle multiple tasks and meet deadlines

  • Willingness to volunteer for special projects

  • LOMA Certifications: ACS & ALMI


  • High school diploma (or equivalent) required

  • Demonstrated experience in navigating through complex computer systems (internal computer systems as well as Microsoft Office) with minimal assistance

  • Data entry and customer service experience expected

  • Typing proficiency in Window based computer applications, Microsoft Word & Excel

  • Must be punctual, highly responsible and customer focused

Physical Demands and Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

*Physical demands: Constant use of both hands, arms reaching handling/grasping/typing keyboarding, using phone, calculator, and other office equipment, writing instructions, filing and performing other administrative duties. Employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

*Work Environment: The noise level in the work environment is usually minimal.


  • Competitive Pay

  • Company contributions towards employee and dependent health, dental and life insurance plans

  • Paid Time Off

  • Remote Work Opportunities

  • 401K Contribution

  • Tuition Assistance

  • 37-hour work week

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