Talk To A Person: 800.321.3526 | Claims: 800.962.8610 | Agency / New Business: 888.872.7954
 

Northern Illinois Flooding Disaster

Northern Illinois Flooding Disaster

July 25th, 2017

Illinois Governor Bruce Rauner has declared Cook, Kane, Lake, and Mchenry counties state disaster areas due to significant flooding in these counties. Since ELCO’s home office is located in Lake County customers may see a disruption in mail delivery. ELCO would like to let all of its customers know that we will be implementing the following safeguards to protect them from any adverse effect this may have on them:

  • ELCO will place a moratorium on cancellations and nonrenewals during the period of July 12, 2017, to September 30, 2017.
  • ELCO will extend any and all policy provisions or other requirements that impose a time limit for an insured or claimant to perform any act, including the submission of a claim or proof of loss, reporting of information, submission of bills, or payment of funds.
  • ELCO will consider exceptions to policy or contract requirements, or to other rating or underwriting rules not otherwise listed when such contractual requirements or rating or underwriting rules are not met as a result of this disaster.

 

ELCO strives to provide exceptional customer service to all of its policy holders and will be making an extra effort to provide that same level of service while the area is affected. For assistance please contact our office at 800-321-3526.

 

For any disaster-related disputes or issues, policyholders can contact the Illinois Department of Insurance toll-free complaint hotline at 1-866-445-5364, or file a complaint online at:

 

http://mc.insurance.illinois.gov/messagecenter.nsf

 

Thank you for being a part of ELCO’s family.  We are always here to help.