A Trusted Life Insurance Provider for Over 75 Years

ELCO Mutual Life and Annuity has been assisting seniors with our financial planning for over 75 years. Our goal has remained the same throughout its long history: to provide personalized service, consumer friendly products, and stability for its policyholders.


Job Openings

Job Title: IT Help Desk Support Technician Level 2/3

Department: IT

Reports to: VP/CIO

Job Type: Full-Time

FLSA status: {Non-Exempt}

ELCO’s Expectations for All Employees

As an ELCO employee you will be responsible for understanding, practicing, and promoting ELCO’s Purpose Statement.

 ELCO will cultivate, nurture, and enhance long standing relationships with insurance professionals and policyholders by being a trusted partner providing tailored solutions to achieve financial goals.

You will demonstrate the ability to provide outstanding customer service to both internal co-workers and external insurance professional and policyholders by modeling the following traits:

  •  Reliability
  • Accountability
  • Knowledge of ELCO’s products
  • Ability to create and sustain positive connections with clients.
  • Commitment towards continuous learning to ensure exemplary performance and high-quality work product.

 You will demonstrate an understanding that all successful organizations need for their employees to share pertinent information in a timely manner to the appropriate parties and constantly demonstrate that understanding.

Position Summary:

As a Sr. Helpdesk team member, you will support the users both remote and at the corporate office for issues with Cloud software, In-house applications, and hardware. You will maintain corporate IT equipment and solve for various IT problems as they arise. You will onboard ELCO team members by setting up the required IT equipment, system software, systems accesses and security protocols.

Using your experience, you will provide guidance and assistance to all ELCO team members with IT Security, IT corporate policies and best practice to maintain a secure environment.

You will assist network team members with maintaining corporate network devices as needed.

Job Responsibilities:

  • Install & maintain hardware and peripheral components on user computers.  

  • Setup access for users to the corporate systems and appropriate software packages such as operating systems, networking components and office applications and provide initial training and compliant use within corporate policies.

  • Engage and train team members and staff in the use of existing programs, IT and Security polices which will meet or exceed company and departmental requirements.

  • Manage & update user documentation for systems, applications, policies & procedures.

  • Work with the network services and information systems teams.

  • Communicate updates, status, and completion information to manager and/or users, via voice mail, e-mail or in-person communication.

  • Elevate outage & communicate events immediately to MSP provider and other key team members for resolution.

  • Experienced supporting MS365/SharePoint/Teams environments.

  • Manage back-ups and updates to disaster recovery documentation.

  • Assist in research and procurement of computer accessories and supplies.

  • Performs other duties as assigned.

Success Factors:

  • Adaptability—the individual adapts to changes in the work environment, manages competing demands, and can deal with frequent change, delays, or unexpected events.

  • Dependability—the individual is consistently at work and on time, follows instructions, responds to management direction, and solicits feedback to improve performance.

  • Strong Oral / Written communication skills. The individual is comfortable when in

  • positive /negative situations, group presentations, and meetings.

  • Planning/organizing— able to prioritizes, plan work activities, demonstrates effect use of time to develop realistic action plans and workflows.

  • Problem solving—the individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.

  • Quality management—the individual manages continuous improvement process to improve and promote quality and demonstrates accuracy in the business.

  • Safety and security—the individual actively promotes and personally observes safety and security procedures and uses equipment and materials properly.


  • Bachelor’s degree in a technology field preferred or associate degree with certificate in IT, Networking or Cybersecurity.

  • A+ Certification - required. Network+ / Security+ helpful.

  • 3-5 yrs. of Helpdesk relevant experience. (required)

  • Customer service skills – working with inhouse and remote workers.

  • Windows 10 & 11, Server 2019 & 2022.

  • Experienced utilizing MS, AD Azure / MS Entra ID Architecture

  • Experienced with user setups for laptop, desktop, printer hardware.

  • Experienced utilizing unified communications platforms including RingCentral.

  • Experience supporting Security and Authentication access systems.

  • Ability to multitask and prioritize is essential.

  • High motivation and the ability to work well both independently and in a team environment.

  • Experience in supporting Microsoft on-premises & cloud environments.

  • Solid Knowledge of Support methodologies and ITSM tools

  • Ability to diagnose technical issues and to match resources accordingly.

  • Microsoft, CompTIA, ITIL, & Cisco certifications helpful

Physical Demands and Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

*Physical demands: Constant use of both hands, arms reaching handling/ grasping/fingering while keyboarding, using phone, calculator, and other office equipment, writing instructions, filing, and performing other administrative duties. Employee may occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.      

*Work Environment: The noise level in the work environment is usually minimal.


  • Competitive Pay

  • Company contributions towards employee and dependent health, dental and life insurance plans

  • Paid Time Off

  • 401K Contribution

  • Tuition Assistance

Build a Better Future With Us!

Our Benefits

At ELCO Mutual, we understand that investment in our employees’ wellbeing and professional development is an investment in the future of our business. Are you interested in joining the ELCO team? Check below for current employment opportunities!

  • We strive to help exemplify your strengths and put you in a position to reach your fullest potential.
  • Competitive pay.
  • Access to employer-sponsored health, dental, vision, life, and short-term disability insurance plans.
  • Paid Time Off.
  • Tuition assistance.
  • 401k Contribution.
  • 37-hour work week, Friday’s we are off at 1PM!

Form Title

About the Area

Our office is located in Lake Bluff, Illinois, a northern suburb of Chicago situated on the western shore of Lake Michigan. Residents describe the town as safe and friendly, ideal for raising a family. Nearby recreation includes swimming, boating, ice skating, hiking, biking, museums, fine dining, and much more. Downtown Chicago is less than an hour’s drive, perfect for anyone who wants to take a day trip to explore the city.

Great Opportunity

Good company with a strong culture. Lots of opportunities to get exposed to new things and learn. The people are great, I really enjoy working with everyone here.

Great Culture

ELCO has been one of the best places I have ever worked with a great culture. Leadership does a great job to make sure you are happy and provide you with flexibility needed as a parent. The most enjoyable part of my job is the people I work with. Everyone is a team player and will assist with questions when needed. I love the training opportunities that we get at ELCO and the opportunity for advancement.

Very Welcoming Environment

Everyone at this company has been extremely welcoming so far throughout my time here. I have received the necessary support from my manager in order to complete my daily tasks, and I have learned a lot about insurance and grown in my position as well. The people here are very caring about others and want to see each other succeed. This is the healthiest work environment I have experienced thus far in my career. 

Great Place to Work

I have been given opportunities to learn new things and to take on additional responsibilities. The upper management is accessible to everyone. The President knows everyone’s name which is really cool. The pay and bonuses are great and we get off at 1:00 on Fridays.

They are very diligent and family oriented.

ELCO is a great employer with awesome benefits and is very family oriented. They are always willing to work with you so that you can do the best you can doing your work schedule.

Read more about us on Indeed!

Diversity and Inclusion

Diversity and inclusion is a core value of ELCO. We are committed to a workplace culture that values and promotes diversity, inclusion, equal employment opportunities, and a work environment free of harassment and hostility. This includes:

  • Applying principles of equity and social justice to achieve equal employment opportunities for qualified individuals of all backgrounds.
  • Attracting, recruiting, retaining, engaging, supporting, developing, and advancing underrepresented and diverse employees.
Promoting respectfulness, cultural awareness, and inclusivity by:
  • fostering a collaborative work environment in which all employees participate and contribute;
  • empowering and providing a safe space for all employees to express themselves, exchange ideas, and feel heard; and
  • encouraging employees to be open and curious about others' experiences and perspectives.