Policy Services

Education, Communication, and Personalized Customer Service

You deserve the highest level of personalized service possible. Our goal is to answer each call during our normal business hours with a live person for you to talk with regarding your needs. You deserve the very best, and we believe the only way that can be attained is by working with people.

Our staff strives to be as informed and knowledgeable as we can in order to best help our policyholders. Whether you need to notify us of an address change or beneficiary change, request a withdrawal from your annuity, or simply ask a question about your policy, we stand ready to personally assist you.

You put your trust in us to be there when you need us, and we are committed to fulfilling that trust every day.
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What Our Agents Have to Say

The customer service at ELCO is truly exceptional. Calls are always answered by a live person who is cheerful, professional and qualified to either answer the question or quickly direct the caller to the appropriate area to address their needs.”

- Jim and Julie Palm

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